The explanations here are a simple guide. To really get a full understanding we encourage you to call us so we can get more in-depth on any particular question you might have. We actually enjoy what we do and enjoy the time spent with our customers before and after the sale.
What support can I expect from Halden Marine Service after I sail away with my watermaker installed?
We will not just sell you a watermaker and move on to the next sale. We are committed to the after sales service. Repeat customer business is our business. Though we take every customer through a very thorough commissioning of their watermaker before they leave, we realize that like many systems on your boat there will be questions as to maintenance, operation, and service, after you leave on your cruise. My phone is always by my side 24/7 and we always pick up, even on the weekends. We also place a prime importance on preferred factory assistance to our customers as well. If for some reason you cannot contact us, our easy direct factory assistance is always available during normal business hours.
Our distributor network for Spectra watermakers is the Florida east coast through the Bahama’s. Our distributor network for AMI watermakers and Superwind is the state of Florida. With a network of official dealers throughout Florida we can provide you the service you may need direct to your boat. We will also arrange to have parts shipped to you anywhere in the world your cruise may take you.
This of course is the first important question asked and the answer will vary greatly depending on the style of cruising you are going to do. In today’s modern world of cruising, whether you are cruising in a sailboat or in a power boat, watermakers are found everywhere. This is because more and more cruisers are discovering the freedom that comes with being able to make your own fresh water. You do not have to plan your cruise around finding water. If you find that special anchorage you can stay. You can have those extra showers. You don’t have to overly worry about conserving your water as used to be the case, and you don’t have to worry about the questionable quality of water that can be taken on from some remote areas. Cruising should be a fun activity and the ability to have all the water needed adds a great deal to the fun and comfort to the cruising lifestyle. Whether you are only cruising for a few weeks out of the year or you are a serious circumnavigator or somewhere in between, we have a watermaker that will fit your needs and your boats capabilities.
We at Halden Marine Service understand the need to find the proper balance in sizing a particular watermaker to fit each cruisers need. It is certainly possible to undersize a watermaker as it is to oversize a watermaker. We take the time well before any sale occurs to inform and educate the customer as to the many different sizes of watermakers available that will work the best for them and their boats particular needs and capabilities. Just because a friend has a watermaker that they are happy with does not mean that it is right for you. Let us help you work through the many questions you have and some you may have not have even thought to ask before you make your decision.
Yes. The water made is extremely good water and usually better than the bottled water you buy in the store.
This is a great question because many people think only of drinking water and showers when considering a watermaker. But there are many more benefits to having a watermaker on-board. Todays modern cruisers, from sailors to power boaters, have very expensive equipment on the decks. Sails, sheets, blocks, lines, wenches, anchors, the deck itself, etc, . If this equipment can get a fresh water wash down twice a week you can extend the life expectancy of this equipment two fold. This alone can pay for the watermaker several times over. Many of us take diving equipment along and expensive fishing rods and reels as well, the list can get lengthy but all benefit from fresh water rinsing.
Some watermakers can be very noisy. Spectra watermakers are the most quiet watermakers on the market. Many of the DIY type of watermakers on the market can be as loud as a boats generator. This is not something to over look when choosing a watermaker. Watermakers may run for hours at a time every other day. It doesn’t take long for it to become a very annoying sound and vibration.
There are manually operated watermakers and fully automatic watermakers. Many people who live on smaller crusing boats will opt for a manual unit because they will be there often enough to operate the fresh water flushing all watermakers need. For cruisers that want a bit more freedom from their watermaker. A fully automated system that flushes itself on a regular schedule makes sense. A simple to operate control panel can be mounted in a desired area such as the helm or galley area making it very convenient to operate their system remotely.
Water makers can be installed by the boat owner if they feel comfortable working with their hands and some basic tools. Installing a watermaker is not difficult but can be very time consuming. Deciding where to install the watermaker, where to place the components, and any shelving or brackets that might need to be fabricated can take some time, thought, and planning to do a good install. Halden Marine Service can help you decide if this is a good idea for you. Whether you decide to self install a watermaker or have us do it for you we are always available for advice and suggestions to help ensure a proper install. If you are not comfortable with marine electricity it is a very good idea to either have us do the electrical work or have your own qualified Marine electrician do the electrical work.
We sell Spectra and AMI watermakers. These watermakers will come with everything needed to install them except the intake thru hull, the brine discharge thru hull, and the electrical feed to the watermaker. Though we do have some components that can be optionally added to your system, we sell complete units. We do not sell you a watermaker first and then tell you that fresh water flush systems, membranes, remote control panels, are both needed and are extra. These are always standard inclusions to a Spectra and AMI watermaker.
Yes, a fully automated system can be operated remotely. Spectra MPC 5000 control panel will not only let you fully operate it remotely it will also tell you what is going on with the system such as the salinity, the condition of the pre-filters and when they need changing how much water is being made etc. AMI watermakers also have the capabilities to operate and monitor the system remotely. These are very nice features as many times watermakers are installed in areas that are not always convenient to access.
Filters which are the consumable part of any watermaker of course, but what spares you might need after that will depend a lot upon your cruising plans and intentions. A weekend cruiser is not going to need the spares that a circumnavigator is going to need. We feel that this is just another area where our service to you is very important. We will take the time needed to assure that you are outfitted with the right spares needed to match the type of cruising you intend.
We can provide watermakers that operate with 12 volts, 24 volts. 120 volts, 220 volts, 240volts, 50-60hertz. Many people are not comfortable with electricity. We will be very involved with the electrical side of your installation whether you install a system yourself or you hire your own Marine electrician to install the electrical feed. This of course is an area that we allow no short cuts.
Yes you can, but we recommend you do not. Marinas usually have a water source to fill your tanks. The water surrounding marinas and harbors are usually of questionable water quality. Though the membrane will filter any contaminants that may be present, these contaminants will still pass through the rest of the system and most will be trapped in the pre-filters. Where you may only need to change your pre-filters once a month off shore you can expect to change your pre-filters within hours in some marinas and harbors. Though conditions will dictate, we ideally believe watermakers are offshore equipment.
We hope that you do. Again, deciding on the right watermaker is not a decision to make quickly or to make from limited information. We encourage you to call us with as many questions as you like or click on the tab above to submit your questions. This is the stage were you will get to know us better and understand that we are committed to having you as informed about watermakers as possible before you decide to buy. We will even come to your boat and not only discuss what system is best for you but give you a good idea where a watermaker may best be installed on your boat.
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Deciding on the right watermaker is not a decision to make quickly or to make from limited information. We encourage you to call us or fill our the form below with as many questions as you like. This is the stage were you will get to know us better and understand that we are committed to having you as informed about watermakers as possible before you decide to buy. We will even come to your boat and not only discuss what system is best for you but give you a good idea where a watermaker may best be installed on your boat.