When Halden Marine Service first started it was with the intentions that service and customer satisfaction were going to be the top priority. We understand that customer confidence is paramount to any business. We are distributors for Spectra watermakers and dealers for Rainman water makers. We also carry Superwind350 wind generators, known the best made generator available to the Marine industry. We are not interested in carrying every other Marine product available. We believe that doing so dilutes our ability to focus on providing the best service for the products we will carry. With that in mind, we also believe that carrying the best engineered products and parts available is also important to you, our customer. We provide sales, installations, and the important after sales service. Having factory backed support is also essential in our commitment to assure that our customers get what they want and deserve. Factory support from Spectra, Rainman and Super Wind350, is a simple phone call away. Our carefully selected network of dealers and techs are here to assure you that your needs are met in a timely and professional manner.
With a strong factory backing and a growing list of qualified dealers and technicians within our distributorship, you can be assured of quick and reliable service. Many times we can solve your problem quickly over the phone or by E-mail.
If your system requires a visit to your boat we will set up a convenient time and date to meet you there. We never require that you remove your system and bring it to us. Our main phone line to Halden Marine Service (954) 514-7441 is monitored 24 hours a day seven days a week all year long. We understand that many of our customers cruise off to all parts of the world and different time zones which may mean late night calls to Halden Marine Service. We encourage you to take advantage of this service.
We pride ourselves on offering only the best quality products from trusted brands and with a strong factory backing and a growing list of qualified dealers and technicians within our distributorship, you can be assured of quick and reliable service. Our main phone line to Halden Marine Service (954) 514-7441 is monitored 24 hours a day seven days a week, all year long!
Service is a word that is often quoted but not often backed up. We have built our business one customer at a time and will continue to do so. We understand that deciding on and installing a boat based system can be a time consuming process and can often take months before an actual purchase and installation is complete. So…
Call us “Before” you purchase a system and we will gladly take all the time you need to help you understand the system first and to make sure it is the right fit for you. No pressure and no obligation.
Call us “During” the installation process. We will gladly answer and explain any questions you have about the installation of your system.
Call us “After” your system is installed and you are out cruising the world. Our phone is always on and monitored 24 hours a day all year long.
EXPERIENCE
24/7
What areas do you cover?
Do I need a watermaker on my boat?
How big of a watermaker should I consider?
Can I drink the water the watermaker produces?
Other than drinking water what other benefits can I expect with having a watermaker on-board?
Where i can find benefits icons?
There are separate folder in your theme download package with all png icons used on our demo. You can also find plenty of other free icons here: www.iconmonstr.com
How noisy are watermakers?
Do I have to manually operate a watermaker?
Can I install the watermaker myself or do I need to hire a professional?
What is included with the watermaker when I buy it?
Can I operate my watermaker remotely?
What spares do I need?
What voltage options are there available to power a watermaker
Can I operate my watermaker in a marina or harbor?
What support can I expect from Halden Marine Service after I sail away with my watermaker installed?
I am the owner of a Spectra Watermaker which was installed by Halden Marine Service. Since the installation, J.T. has always been available to answer questions and troubleshoots any issues. I have owned sailboats for over 30 years and the service from Halden Marine Service is second to none.
In 2010 we bought from Halden Marine a Spectra Ventura 200 Tropical MPC water maker and decided to install it ourselves, J.T. was only a phone call away. We did split the system up to enable it to fit under our seating area. On completion J.T. came to inspect and was amazed how we had been able to fit the parts in, after a few tweaks we were having fresh water! Mostly we cruise the outer remote islands of The Bahamas, what a joy to have no water worries, fresh drinking water and that occasional shower! We highly recommend Halden Marine, J.T. always insists he is only a phone call or email away if we ever need any help and he actually, is although we have had no problems since day one!
We do not know of anyone who can beat JT in service. The Spectra watermaker is great and his service is first class! He always answers his emails and phone. I’m sure some of my questions makes him shake his head but there has never been a time when we weren’t 100% satisfied!! Go Halden Marine Service!
I also want to give a special thanks to J.T. Halden at Halden Marine Services, who is a Spectra rep in Florida. He answered a question I posted on the cruisers forum website, and while being on the opposite side of the country, has spent a good amount of time answering questions and just being really helpful getting this installed. He even offered to take a look at the unit in Florida before I bought it! So if you happen to be in that neck of the woods, I cannot recommend him highly enough! s/v Piko
J.T., Kaitlin and the crew are all awesome, customer service is tops, technical support is off the charts excellent (Most of this has been remote), we have shipped out Spectra Cape Horn in to be rebuilt at the beginning of the season (After we started of course), Halden made it a priority to get it rebuilt and back out with parts in a timely fashion (They met the timeline they promised)
J.T. has a better knowledge base than calling Spectra technical support, I gave up calling them early on, I chased my tail for weeks, first call to J.T. resolved it.
We seem to call each time we are in the Bahamas, does not really matter to J.T. or Kaitlin, they respond after hours sometimes when I would not expect them to (Not expected at all, very refreshing). When we are back stateside, I just email Kaitlin for parts or spares, she gets them out faster than I would expect and will call with questions when there is one, I can ALWAYS count on Halden Marine, there are no other businesses I would rather work with.
In a world that does not understand customer and technical support, it is refreshing to see some awesome service all around and being pleasant to boot. If only the rest of the Marine industry were to act & behave like this group.
This is what customer service should look like. I have been working with halden marine to resolve several issues in my boat systems and they have been patient, detailed and knowledgeable every time I have spoken with them.
J.T. and his team have been absolutely amazing help with my Spectra water maker repair parts. Most places will sell what you ask for but J.T. took the time to call me to understand what I really needed and told me why. In addition, he gave me tips on the repair and even did some of the prep-work on the parts before shipping. With both of my orders, the parts were ordered, shipped, and in my hands within 1 to 2 days. It is getting hard to find such high level of customer service these days, so I am very grateful to have found Halden Marine Service.
I cant say enough about the people here and the great attitude about helping you fix your problems.
Promptly emailed back. Excellent customer service and communication. We purchased a boat with a spectra water maker and wanted a lesson on the machine. Our tech was Neil and he was thorough, kind and answered all our questions. I feel confident running our watermaker and knowing I have someone to call when there is trouble
Lorem ipsum dolor sit ametcon sectetur adipisicing elit, sed doiusmod tempor incidilabore et dolore magna aliqua. Ut enim ad mini veniam, quis nostrud exercitation ullamco laboris nisi commodo.
Lorem ipsum dolor sit ametcon sectetur adipisicing elit, sed doiusmod tempor incidilabore et dolore magna aliqua. Ut enim ad mini veniam, quis nostrud exercitation ullamco laboris nisi commodo.