Trustindex verifies that the original source of the review is Google.
My boat was hauled out in Trinidad and J.T. was able quickly diagnose and get my watermaker back up and running over the phone and even had a few tips and suggestions for follow-up to pass on. Halden Marine Service defines what good customer service is all about.
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Natalia Laurie
July 3, 2024
Trustindex verifies that the original source of the review is Google.
We recently had Halden Marine install a Spectra Watermaker in our 44 Aquila, and the experience was exceptional. The customer service prior to installation was outstanding, and the attention to detail and expertise during the installation were spectacular. We're thrilled with our choice and highly recommend Halden Marine to anyone!
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J Eringa
March 17, 2024
Trustindex verifies that the original source of the review is Google.
Promptly emailed back. Excellent customer service and communication. We purchased a boat with a spectra water maker and wanted a lesson on the machine. Our tech was Neil and he was thorough, kind and answered all our questions. I feel confident running our watermaker and knowing I have someone to call when there is trouble
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B Diver
March 12, 2024
Trustindex verifies that the original source of the review is Google.
If there were 10 stars I would rate it there.
J.T., Kaitlin and the crew are all awesome, customer service is tops, technical support is off the charts excellent (Most of this has been remote), we have shipped out Spectra Cape Horn in to be rebuilt at the beginning of the season (After we started of course), Halden made it a priority to get it rebuilt and back out with parts in a timely fashion (They met the timeline they promised)
J.T. has a better knowledge base than calling Spectra technical support, I gave up calling them early on, I chased my tail for weeks, first call to J.T. resolved it.
We seem to call each time we are in the Bahamas, does not really matter to J.T. or Kaitlin, they respond after hours sometimes when I would not expect them to (Not expected at all, very refreshing). When we are back stateside, I just email Kaitlin for parts or spares, she gets them out faster than I would expect and will call with questions when there is one, I can ALWAYS count on Halden Marine, there are no other businesses I would rather work with.
In a world that does not understand customer and technical support, it is refreshing to see some awesome service all around and being pleasant to boot. If only the rest of the Marine industry were to act & behave like this group.
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Christopher Pike
December 29, 2023
Trustindex verifies that the original source of the review is Google.
This is what customer service should look like. I have been working with halden marine to resolve several issues in my boat systems and they have been patient, detailed and knowledgeable every time I have spoken with them.
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Patrick Marlowe
November 27, 2023
Trustindex verifies that the original source of the review is Google.
I cant say enough about the people here and the great attitude about helping you fix your problems.
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ken baehr
July 21, 2023
Trustindex verifies that the original source of the review is Google.
JT and Katlin at Halden Marine are outstanding. They are extremely professional in every aspect of supporting their customers. We have a new to us Specrtra Watermaker which has been a little finicky. Halden Marine has been there to support us without fail. Thank you!!
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G Man
June 26, 2021
Trustindex verifies that the original source of the review is Google.
I like to say big Thank You to Halden Marine, JT and specially to watermaker guru Neal, they knew I scheduled my crossing to Bahamas and still was able to complete this complicated rebuild hours before crossing
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Greg Tijerina
June 24, 2021
Trustindex verifies that the original source of the review is Google.
J.T. and his team have been absolutely amazing help with my Spectra water maker repair parts. Most places will sell what you ask for but J.T. took the time to call me to understand what I really needed and told me why. In addition, he gave me tips on the repair and even did some of the prep-work on the parts before shipping. With both of my orders, the parts were ordered, shipped, and in my hands within 1 to 2 days. It is getting hard to find such high level of customer service these days, so I am very grateful to have found Halden Marine Service.
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Accessibility
Accessibility modes
Epilepsy Safe Mode
Dampens color and removes blinks
This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
Online Dictionary
Readable Experience
Content Scaling
Default
Text Magnifier
Readable Font
Dyslexia Friendly
Highlight Titles
Highlight Links
Font Sizing
Default
Line Height
Default
Letter Spacing
Default
Left Aligned
Center Aligned
Right Aligned
Visually Pleasing Experience
Dark Contrast
Light Contrast
Monochrome
High Contrast
High Saturation
Low Saturation
Adjust Text Colors
Adjust Title Colors
Adjust Background Colors
Easy Orientation
Mute Sounds
Hide Images
Hide Emoji
Reading Guide
Stop Animations
Reading Mask
Highlight Hover
Highlight Focus
Big Dark Cursor
Big Light Cursor
Cognitive Reading
Virtual Keyboard
Navigation Keys
Voice Navigation
Accessibility Statement
haldenmarineservice.com
Saturday, March 7, 2026
Compliance status
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience,
regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level.
These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible
to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific
disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML,
adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Screen-reader and keyboard navigation
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with
screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive
a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements,
alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website.
In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels;
descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups),
and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag
for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology.
To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on
as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Disability profiles supported in our website
Epilepsy Safe Mode: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode: this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode: this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode: this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode: this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Additional UI, design, and readability adjustments
Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over seven different coloring options.
Animations – person with epilepsy can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.
Browser and assistive technology compatibility
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Notes, comments, and feedback
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to
